Privacy Policy
Effective Date: April 17, 2025
At Manuka Lane, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information across our website https://manukalane.com and in our marketing communications, including email and SMS.
Who We Are
Manuka Lane is a natural skincare company focused on delivering high-quality products with ingredients sourced from nature. Our website address is https://manukalane.com.
What Personal Data We Collect
We may collect and store the following information:
- Name and contact details (email, phone number, mailing address)
- Order and transaction history
- Demographic information such as location, preferences, and interests
- IP address and browser data via cookies and analytics
- Information submitted via contact forms, account creation, and checkout
How We Use Your Data
We use your personal data to:
- Process and ship orders
- Communicate order and shipping updates
- Send email and SMS marketing messages (only with your explicit consent)
- Provide customer support
- Improve our website and user experience
- Comply with legal obligations
SMS Marketing & Communications
By submitting your phone number on our website, you agree to receive recurring automated promotional and personalized marketing text messages (e.g., cart reminders) from Manuka Lane at the mobile number provided. Consent is not a condition of any purchase. Message frequency may vary. Message and data rates may apply. Reply HELP for help or STOP to cancel.
Sharing Your Data
We do not sell your personal data. We may share limited information with trusted third parties:
- Payment processors (e.g., Stripe, PayPal)
- Shipping partners
- Email and SMS platforms (e.g., Klaviyo)
- Analytics tools (e.g., Google Analytics)
These parties are contractually obligated to keep your data secure and use it only for agreed purposes.
Data Retention
We retain your data as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Your Rights
You have the right to:
- Access, update, or delete your personal data
- Withdraw consent for marketing communications at any time
- Request a copy of the information we hold about you
- File a complaint with a regulatory authority
To make a request, contact us at support@manukalane.com.
Cookies and Tracking
We use cookies to enhance user experience and analyze site performance. You can manage your cookie preferences via your browser settings.
Embedded Content from Other Websites
Some content on our site may include embedded media from third-party websites (e.g., YouTube, Instagram). These sites may collect data as if you visited their page directly.
Changes to This Policy
We may update this policy from time to time. The latest version will always be posted here with the effective date.
Contact Us
If you have questions about this Privacy Policy, contact us at: Email: support@manukalane.com
Address: 2/24 Honan Place, Avondale, Auckland 1026, New Zealand
Phone: +64 9 826 3520
Thank you for trusting Manuka Lane with your information. We are committed to protecting your privacy and delivering a safe and enjoyable experience.